FAQs
Frequently Asked Questions (FAQ)
Have questions? We’ve answered the most common ones below. If you still need help, feel free to contact us at jamafitness101@gmail.com or through our Contact Page.
📦 Shipping
Q: How long does it take to process my order?
Processing typically takes 1–14 business days
Includes order confirmation, sourcing, and packaging
Q: When will I receive my order?
U.S. orders: Usually arrive within 4–10 business days after processing
International orders: Typically arrive within 15–30 business days
Shipping times may vary due to customs or courier delays
Q: How can I track my order?
A tracking number is sent via email after your order ships
You can also track your order anytime on our Track Your Order Page
Q: Do you ship internationally?
Yes, we ship worldwide 🌍
Customs duties and taxes (if applicable) are the buyer’s responsibility
Q: How are shipping costs calculated?
Based on your location and the weight of your order
Some items may qualify for free shipping, which will be shown at checkout
🔁 Returns & Refunds
Q: What is your return policy?
We accept returns within 30 days of delivery
Items must be:
Unused and in original condition
In original packaging with tags
Accompanied by proof of purchase
Q: How do I start a return?
Email jamafitness101@gmail.com to request a return
If approved, we’ll send a return shipping label and instructions
🚫 Do not send returns without contacting us first—they won’t be accepted
Q: How and when will I get my refund?
Refunds are issued to your original payment method within 10 business days of approval
Processing times may vary depending on your bank
If it’s been more than 15 business days, contact us
Q: Can I exchange an item?
We don’t offer direct exchanges
You can return your item and place a new order for the one you want
Q: What items are non-returnable?
Sale items or gift cards
Custom or personalized items
Personal care products (e.g. beauty items)
Hazardous, flammable, or perishable items
Q: What if my item is damaged or incorrect?
Please inspect your order on arrival
Contact us immediately if it’s damaged, defective, or incorrect so we can make it right
Q: Do you offer returns in the EU?
Yes, EU customers have a 14-day cooling-off period
You can return or cancel your order for any reason within 14 days
Items must be unused, with tags, and in original packaging
❓ Other Questions
Q: Still need help?
Contact us anytime at jamafitness101@gmail.com
Or use our Contact Page